Find UltraFit shipping times, costs, delivery options and how to track your order.

At UltraFit, we are committed to delivering your order quickly, securely, and transparently. This Shipping Policy explains our shipping timelines, costs, delivery options, and tracking procedures. By placing an order through UltraFit, you agree to the terms below.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.

Please note:

• Orders placed after business hours may begin processing the following business day.
• Processing times may increase during sales, holidays, product launches, or peak seasons.
• UltraFit reserves the right to delay, refuse, or cancel any order suspected of fraud or unauthorized activity.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination
• Shipping method selected
• Order size and weight
• Applicable taxes or duties

Estimated Shipping Rates

UltraFit may occasionally offer free shipping promotions, which will be clearly stated on the website when applicable.

Shipping charges are non-refundable unless otherwise required by law.

3. Delivery Options & Shipping Times

UltraFit offers multiple delivery options depending on your location.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Delivery times may vary due to:

• Customs processing
• Carrier delays
• Weather conditions
• High shipping volume periods
• Incorrect shipping information
• Events beyond UltraFit’s control

Business days do not include weekends or public holidays.

4. International Shipping

UltraFit ships to select international countries and regions.

International customers may be responsible for:

• Import duties
• Customs fees
• VAT/GST taxes
• Brokerage fees

These charges are determined by the destination country and are the customer’s responsibility unless otherwise stated at checkout.

UltraFit is not responsible for customs delays or additional import charges.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

• Your tracking number
• Carrier information
• Estimated delivery updates

Tracking information may take up to 48 hours to update after shipment.

Customers can track their orders directly through the carrier’s website using the provided tracking number.

If you do not receive tracking information within a reasonable timeframe, please contact our support team.

6. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before placing an order.

If incorrect or incomplete information is provided, UltraFit may:

• Delay shipment
• Cancel the order
• Require additional shipping fees for re-delivery

UltraFit is not responsible for packages delivered to incorrectly entered addresses.

7. Lost, Stolen, or Delayed Packages

After an order is transferred to the shipping carrier, delivery responsibility belongs to the carrier.

UltraFit is not liable for:

• Lost packages marked as delivered
• Stolen packages
• Delays caused by the carrier
• Delivery interruptions outside our control

Customers should contact the carrier directly regarding delivery issues. UltraFit may assist with carrier investigations where appropriate.

8. Damaged Deliveries

If your order arrives damaged, please contact us within 2 days of delivery.

Please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging

Contact:
Lebanon +961 78 977 201

Guinea +224 611 55 55 57

ultrafit.sportwear@gmail.com

UltraFit reserves the right to determine eligibility for replacement, refund, or store credit.

9. Split Shipments

Some orders may arrive in separate packages depending on:

• Inventory availability
• Warehouse location
• Product size or packaging requirements

Customers will not be charged additional shipping fees for split shipments unless clearly stated at checkout.

10. Delivery Refusals & Returned Shipments

If an order is:

• Refused upon delivery
• Returned due to failed delivery attempts
• Returned because of an incorrect address

UltraFit reserves the right to deduct:

• Original shipping fees
• Return shipping costs
• Handling charges

from any applicable refund.

11. Shipping Restrictions

UltraFit reserves the right to limit or refuse shipments to certain addresses, regions, or countries at any time.

We may not ship to:

• P.O. Boxes
• Freight forwarding services
• Restricted territories
• Locations prohibited by law

12. Risk of Loss

Risk of loss and ownership transfer to the customer once the order has been handed to the shipping carrier, where permitted by applicable law.

13. Changes to This Policy

UltraFit reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

14. Contact Us

For shipping questions or support, contact:

UltraFit Customer Support
Email: ultrafit.sportwear@gmail.com
Website: ultrafitwear.com

Returns, Exchanges & Refund Policy

Welcome to UltraFit. Customer satisfaction is important to us, and we aim to make our return and exchange process simple and transparent.

By placing an order with UltraFit, you agree to the following terms and conditions.

1. Exchanges

We accept exchanges within 2 days of receiving your order.

Products may be exchanged for:

• A different size
• Another color
• Any other available product of equal or higher value

If the new product has a higher price, the customer must pay the difference.

To qualify for an exchange, items must:

• Be unused, unworn, and unwashed
• Be in original condition
• Include all original tags and packaging

UltraFit reserves the right to refuse exchanges that do not meet these conditions.

2. Returns & Credit Notes

UltraFit does not offer cash refunds for standard returns.

Approved returns are issued exclusively as a store credit / credit note, which can be used on any future UltraFit purchase.

Credit notes:

• Are valid for future purchases
• May be used on any available item
• Cannot be exchanged for cash

Returns must be requested within 2 days after delivery.

3. Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged item
• A defective product
• An incorrect order

Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the issue
• A short explanation

After review, UltraFit may offer:

• A direct replacement
• An exchange
• A full refund if applicable

4. Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards
• Worn or washed products
• Items without original tags
• Products damaged through misuse

5. Return Shipping

Customers are responsible for shipping costs related to returns or exchanges unless:

• The wrong item was sent
• The product arrived damaged
• The item is defective

6. Order Cancellation

Orders may only be canceled before shipment confirmation.

Once an order has been shipped, cancellation is no longer possible and the order must follow the exchange or return procedure.

7. Contact Us

For any return or exchange request, contact us through:

Guinea WhatsApp

+224 611 55 55 57

Lebanon WhatsApp

+961 78 977 201

Email

ultrafit.sportwear@gmail.com

8. Policy Updates

UltraFit reserves the right to modify or update this policy at any time without prior notice.